Dedicated Infrastructure Management for Growing Businesses.

Yes, and that is the point. We take on the server, backup and application maintenance sitting behind your client sites, and we never contact your clients. That goes in the agreement. Reports come to you and can be forwarded under your own branding. You pay a per-site rate and what you charge your client is yours to set. We recommend starting with one site and a paid assessment to get a feel for how we work.

Small and growing businesses whose digital systems matter day to day, but who have no in-house technical capacity. In practice that is usually a revenue-carrying website or online shop, a custom app or API, one or more Linux servers, an already-stretched internal team, or something built by a developer who is no longer around.

No. It is not a penetration test and not a formal security audit. It does not include active penetration testing, exploit simulation, deep source-code vulnerability audits, physical inspection of on-premises hardware, formal compliance audits or certification, or any intrusive test that has not been specifically authorized. It is a practical way to find visible issues and operational gaps, and it cannot guarantee every issue will be found.

It gets reviewed before a package is confirmed. System limits do not override complexity, criticality, workload, or dependencies, and server or multi-server environments that exceed standard complexity limits must be reviewed and may need a custom quote. We would rather say that up front than discover it halfway through onboarding.

Baseline Care includes Up to 2 systems, on a written inventory agreed before work starts, Core, plugin, and dependency updates where applicable, Backups on a documented schedule, Quarterly restoration verification, Uptime, SSL and domain expiry monitoring, Monthly written report, Up to 2 hours a month for small changes, Business-hours support, Monday to Friday, Enquiries answered within 1 business day. Operations includes Up to 5 systems, on a written inventory agreed before work starts, Everything in Baseline Care, Staging-first deployments where the architecture supports them, Incident triage and investigation during support hours, Access hygiene and credential rotation, Dependency and runtime patching, Up to 5 hours a month for maintenance tasks, Business-hours support, Monday to Friday, Production outage triaged within 4 business hours on Operations.

No. New feature development, major feature builds, and full website redesigns sit outside the retainer. There is no unlimited maintenance and no unlimited development included. Major development projects and work outside scope may be quoted separately, and anything beyond your included hours needs separate approval before it starts.

No. Support runs during business hours, Monday to Friday, and incident response covers triage, investigation and recovery within that window and the agreed scope. There is no out-of-hours cover, no on-call rota and no overnight monitoring. Support channels, severity definitions and package priorities are agreed in writing.

We triage and investigate within the agreed scope and support hours, and keep you informed. Restoring service can depend on things outside our control: your hosting provider, third-party vendors, your architecture, access permissions, and what the incident is. While we don't promise guaranteed resolution times for issues outside our control, we will keep you informed and advocate on your behalf with the vendor.

Unused monthly hours do not roll over, and work beyond the included hours or outside the agreed scope needs separate approval and may be quoted separately. You decide whether to go ahead before any of it starts.